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Shipping and Delivery

  • Galleon Mercado has partnered with various and trusted logistics providers nationwide to get your orders delivered fast. However, it is the Seller's prerogative whom to use, they can also use their own fleet of riders if they have any, therefore Buyers should contact the Seller to discuss shipping option and fees.

    Seller's may set their logistics providers:

  • Shipping options are based on the option/s set by the Seller, thus if there's none, Buyers should contact the Seller directly to discuss it with them.

    1. Visit http://mercado.galleon.ph/home
    2. At the top-right corner, click on "Track my Order"
    3. Type in your "Order No" and the "Cellphone No." you used upon registration or checkout
    4. Click on "Submit"

  • We highly recommend that you constantly check and track the status of your orders through the Galleon Mercado Website from time to time.

    1. Buyers can also check with the Delivery Partners set by the Seller. Sellers on the other hand should provide details such as Name of delivery company, the tracking number, etc through the website.
    2. Buyers must contact the Seller to make a follow up and Sellers must respond to the Buyer soon as possible, and
    3. If there is no response from the Seller within 3 business days, Buyer(s) can request for a return/refund by contacting Galleon Mercado Customer Service Team. Galleon Mercado customer service will respond to the Buyer within 2 business days with the resolution.

  • In the event the item the Buyer purchased is damaged, lost or failed to be delivered:

    1. Buyers must contact the Seller directly to report and Seller must provide a possible resolution within 1-3 business days. Galleon Mercado on the other hand will hold the Buyer’s payment not until the Seller provides a resolution.
    2. If there is no response from the Seller after 3 business days, Buyer(s) can request for a return/refund by contacting Galleon Mercado Customer Service Team. Galleon Mercado customer service will respond to the Buyer within 2 business days with the resolution.

    Refer to this link: https://mercado.galleon.ph/document/terms-and-conditions for Galleon Mercado’s Terms and Conditions about returns/replacements/refund.

  • Buyers can contact the Seller directly if order pick up/drop off is possible.

  • Seller(s) can immediately prepare delivery on the same day/next day once a Buyer’s payment for the order has been remitted and verified, but again Buyers must contact the Seller directly to discuss their delivery options and cost if it is not set.

    1. Same day if order payment is received and verified by Galleon by 1PM
    2. Next day if order payment is received and verified by Galleon after 1PM

  • Delivery of an order varies from item to item and seller to seller. Again, Buyers must contact the Seller to discuss delivery options and cost.