Sterling Galleon Mercado is a Hyperlocal Online Marketplace geared towards serving customers and sellers as we make way for the new normal. We are an extension of Galleon.ph, a long standing e-commerce site operating since 2012 and is part of Sterling Paper group of Companies which showcases products NOT available in the Philippines.
You may buy from Galleon Mercado as a Guest or you may register as a Buyer after placing an order. Please make sure that the mobile number and email address you used upon checkout is the one you will use upon registration.
To register an account:
Yes, you may add multiple products from different Sellers in your cart at once.
On the checkout page, you may choose from the following payment methods:
Note: Payment will be in prepaid in FULL prior to fulfillment of an order
Cash Upon Delivery is not available for all transactions for Buyers protection. Galleon Mercado secures Buyers by holding money until the tracking shows that your order is delivered, this way Sellers are not able to scam Buyers. Also, Sellers ship items through their preferred Delivery Partners which we do not have control in Cash Upon Delivery (COD).
We are encouraging Buyers to make payments using these convenient and secured Payment Methods: (Click Here)
For Bayad Center/ChinaBank/EastWest Bank/ ECpay/ LandBank/ LBC/ Metrobank/ M. Lhullier/ PNB/ RCBC/ Robinsons Bank/ Security Bank/ SM/ Sterling Bank/ UCPB/ UnionBank
For Equicom / Malayan Bank / Sun Savings Bank
You don't need to create a Paypal Account if paying with Credit Card/Debit Card. Please follow these step-by-step instructions:
Note: No need to create a Paypal account if paying with credit/debit card. Subsidized Paypal Transaction Fee of 4.5% + Php 15.00 to be shouldered by the Buyer.
For BPI/Chinabank/Metrobank/PNB/Security Bank/Sterling Bank/UCPB/UnionBank
For Eastwest bank/PBcom/PSBank/RCBC/ thought Robinsons Bank
For AUB/ BPI/ ChinaBank/ LandBank/ MayBank/ Metrobank/ PNB/ UCPB/ UnionBank
For GCash Payment:
Buyers can only change the payment method if the payment has not been made yet. You can choose your payment methods on the checkout page.
Galleon Mercado has partnered with various and trusted logistics providers nationwide to get your orders delivered fast. However, it is the Seller's prerogative whom to use, they can also use their own fleet of riders if they have any, therefore Buyers should contact the Seller to discuss shipping option and fees.
Seller's may set their logistics providers:
Shipping options are based on the option/s set by the Seller, thus if there's none, Buyers should contact the Seller directly to discuss it with them.
We highly recommend that you constantly check and track the status of your orders through the Galleon Mercado Website from time to time.
In the event the item the Buyer purchased is damaged, lost or failed to be delivered:
Buyers can contact the Seller directly if order pick up/drop off is possible.
Seller(s) can immediately prepare delivery on the same day/next day once a Buyer’s payment for the order has been remitted and verified, but again Buyers must contact the Seller directly to discuss their delivery options and cost if it is not set.
Delivery of an order varies from item to item and seller to seller. Again, Buyers must contact the Seller to discuss delivery options and cost.
Orders can only be cancelled when the items are not yet handed over to the Delivery Partners set by Seller. Buyer must contact the Seller directly to request for cancellation of an order.
Refer to this link: https://mercado.galleon.ph/document/terms-and-conditions for Galleon Mercado’s Terms and Conditions about returns/replacements/refund.
Orders can be returned if Seller agrees to the return of the item. Buyer may request a return or replacement by contacting the Seller directly. Shipping costs in returning the item should be agreed upon by Buyer and Seller. Shipping cost for the delivery of any replacement should be agreed upon by Buyer and Seller.
Buyer may return an order when the following conditions are met:
In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions. If the dispute cannot be resolved by mutual discussions after three (3) business days, Buyers may contact Galleon Mercado to arbitrate and provide a resolution within two (2) business days.
Refer to this link: https://mercado.galleon.ph/document/terms-and-conditions for Galleon Mercado’s Terms and Conditions.
Galleon Mercado will provide refunds to Buyers via Bank transfer for Cancellations and Disputes. Galleon Mercado shall have no liability for refunds offered by Seller in excess of the purchase price.
Refunds is initiated when the following conditions are met:
Once a return/refund is approved by Galleon Mercado, Buyers will be notified through email and SMS. Refund process usually takes 8-10 business days.
*Follow the instructions on how to request for return/refund: