Once a return/refund is approved by Galleon Mercado, Buyers will be notified through email and SMS. Refund process usually takes 8-10 business days.
* Important Reminders:
* Follow the instructions on how to request for return/refund:
- Return/Refunds due to change of mind will not be accepted.
- Please note that it depends on the type of product. Return of personal items such as undergarments, inner ware, perishable goods and grocery items, and adult products is prohibited.
- Buyers can only request for a return/refund once the dispute has been approved by Galleon Mercado.
- Provide us your Full Name, Phone number you used upon placing the order and the Order No.
- Give us a detailed reason why you request for return/refund.
- Buyers may contact our Customer Service Team through:
Live Chat through our FB Page: https://m.me/galleonmercado